Meddle

What Meddle Does

Meddle is an AI voice agent platform that enables businesses to build, test, and deploy custom voice agents for handling inbound phone calls. Built in Australia with data residency options, Meddle focuses on giving users full control over their voice agents while handling the underlying infrastructure, telephony, AI models, and integrations.

Who It's For

Meddle is designed for small to medium businesses, agencies managing multiple clients, and service businesses that need reliable after-hours coverage or want to automate reception, booking, and customer inquiry handling. The platform serves property managers, plumbers, electricians, dental practices, veterinary clinics, and other service businesses that depend on phone-based customer interactions.

Core Features and Capabilities

• Automated Testing Framework: Every voice agent writes its own test scenarios with challenging caller personas (angry, confused, changing their mind mid-call). Test calls run automatically and get scored before any real customer hears the agent, ensuring quality before deployment.

• Pre-Wired Integrations: Connect to calendars (Google Calendar, Outlook, Calendly), CRMs (HubSpot, Salesforce), communication tools (Slack, Microsoft Teams, Gmail), and payment systems (Stripe) without building custom integrations. Agents can check availability, book appointments, send texts, and transfer to humans using ready-made tools.

• Swappable Components: Choose or swap the AI model (Claude, Gemini), voice (ElevenLabs, Cartesia with different personas), and speech recognition (Deepgram variants) per agent. Meddle automatically upgrades components as better options become available, or users can manually select from a curated catalogue.

• Multi-Agent Fleet Management: Run multiple voice agents across different phone numbers with shared knowledge bases. What one agent learns about after-hours policies or booking procedures, all agents in the fleet can use.

• Complete Transparency: Every call includes full transcripts, recordings, tool call logs, and traces back to the exact prompt rules that produced each response. Change prompts, monitor answer speeds, and track outcomes in real-time dashboards.

Typical Workflows

Businesses build agents by writing conversational prompts in plain language, defining scenarios like "urgent jobs go to on-call staff" or "read the address back before confirming." The testing system validates these rules against realistic caller scenarios. Once deployed, agents answer calls, book appointments by checking integrated calendars, take messages, transfer urgent calls to humans, and send notifications via Slack or SMS.

What Differentiates Meddle

Unlike black-box voice AI services, Meddle emphasizes transparency, testing, and configurability. The automated testing framework with AI-generated personas is unique among voice agent platforms. Australian infrastructure and data residency options make it particularly suitable for businesses with compliance requirements. The platform balances ease of use (no coding required for basic agents) with deep customization options (swap models, voices, and integrations at will).