Hostcomm

Unified UK Contact Centre Platform

Hostcomm is the United Kingdom's integrated contact centre platform, combining AI voice agents, cloud contact centre software, predictive dialling, and remote visual assistance on a single UK GDPR-compliant system. Trading since 2004 with over 20 years of telephony expertise, Hostcomm serves 500+ UK organisations including BT, HMRC, Scottish Power, HomeServe, and Kantar. All services are hosted in AWS London (eu-west-2) and backed by PCI DSS Level 1 certification held for five consecutive years.

What It Does

Hostcomm eliminates vendor fatigue by consolidating what typically requires five separate providers into one platform. Instead of managing separate contracts for voice AI, contact centre software, predictive diallers, payment IVR, and visual support tools—each with its own DPA, integration challenges, and finger-pointing when issues arise—Hostcomm provides all capabilities through a single unified system. When an AI voice agent needs to transfer to a human, both operate on the same platform with full context. When payment collection is required mid-call, the PCI DSS-compliant IVR is already integrated. When call volume surges, the dialler's queue automatically holds overflow for voice agents.

Key Features & Capabilities

• AI Voice Agents (Persona): Handle inbound and outbound calls 24/7 across 30+ languages with UK-sovereign mode (all STT, LLM, and TTS processing in AWS London) or high-fidelity mode for natural conversation quality • Cloud Contact Centre: Multi-channel platform with predictive dialler (300% productivity boost), intelligent routing, queue management, WebRTC client, and SIP trunks backed by BT Wholesale interconnect • Remote Visual Assistance: Enable customers to share smartphone camera feeds without app downloads, reducing on-site callouts by up to 70% and cutting travel costs • PCI DSS Payment IVR: Secure 24/7 automated and agent-assisted payment collection where card data never reaches agents or LLMs • UK Data Sovereignty: Complete UK GDPR compliance by architecture with all data processing in AWS London, ICO registration as both controller and processor

Who It's For

Built for regulated UK enterprise and public sector buyers who require genuine data residency, not just a UK sales office. Hostcomm is listed on G-Cloud 14 UK Digital Marketplace, approved by Crown Commercial Service, and trusted by organisations that demand carrier-grade telephony infrastructure, proven security certifications, and UK-based technical support teams—not offshore ticket systems.

What Differentiates It

Unlike AI-first startups claiming contact centre expertise, Hostcomm is a contact centre company with decades of telephony engineering that added AI capabilities. The platform includes infrastructure most voice AI vendors lack: direct BT Wholesale interconnects, UK phone numbers on demand, Ofcom-compliant call logging, high-performance SIP trunks, and WebRTC-native voice, video, and chat. Customers report measurable outcomes: £200k annual savings from replacing site visits, £100k reductions in operational costs, and £70k in combined customer savings through energy management applications.