Privacy Policy

1. Information We Collect

We collect the following types of personal data:

• Account data: username, email address, and password (stored as a hash) when you register.
• Profile data: any optional information you add to your profile, such as your bio, website, or social links.
• Usage data: pages visited, search queries, and interactions with agent listings, collected via server logs and analytics.
• Contact data: name, email, and message content when you submit our contact form.
• Cookies: session cookies required for login, and optional analytics cookies.

2. How We Use Your Data

We use your personal data to:

• Provide, maintain, and improve the AgentLocker platform.
• Authenticate your account and keep it secure.
• Display your submitted reviews and agent listings.
• Respond to your enquiries via the contact form.
• Analyse usage patterns to improve our service (in aggregate, anonymised form where possible).
• Send transactional emails (e.g. password reset, verification).

3. Legal Basis for Processing

Under UK GDPR, we process your data on the following lawful bases:

• Contract: to provide the Service you have signed up for.
• Legitimate interests: to operate and improve our platform, and to prevent fraud and abuse.
• Consent: for any optional communications or analytics cookies.

4. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers who help us operate the platform (e.g. hosting, email delivery). These providers are bound by data processing agreements and may not use your data for their own purposes. We will also disclose data where required by law.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or operational reasons.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data ("right to be forgotten").
• Object to or restrict processing in certain circumstances.
• Data portability — receive your data in a structured, machine-readable format.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email team@agentlocker.ai.

7. Cookies

We use essential session cookies to keep you logged in. We may also use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings, though disabling essential cookies may affect site functionality.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Passwords are stored using industry-standard hashing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date at the top. Significant changes will be notified to registered users by email.

10. Contact

For privacy-related enquiries, contact our team at team@agentlocker.ai or write to Kooc Media Ltd at the registered address above.