Pinpointed AI Sommelier

Transform Browsers into Buyers with AI-Powered Product Recommendations

Pinpointed AI Sommelier is an agentic sales assistant designed specifically for wine, beer, and spirits retailers. It bridges the gap between in-store expert guidance and online shopping by providing instant, personalized product recommendations drawn directly from your live inventory. Unlike generic recommendation engines, Pinpointed connects to your real-time product catalog to suggest only what you actually stock—eliminating dead ends and irrelevant suggestions.

Built for Modern Drinks Ecommerce

The platform serves as a 24/7 virtual sommelier for your online store, answering customer questions about food pairings, gift suggestions, budget constraints, and specific product needs. Customers who receive confident, tailored recommendations spend up to 27% more, turning uncertain browsers into decisive buyers. The AI converses naturally in English, French, German, Dutch, and Italian, making it ideal for multi-market retailers.

Key Features & Capabilities

• Live Inventory Integration – Automatically syncs with your product catalog for real-time recommendations • Conversational Commerce – Handles food pairing questions, gift suggestions, budget-based searches, and order status inquiries • Customer Analytics Dashboard – Track what customers ask for, which products they click, and identify inventory gaps • Multi-Language Support – Serve customers across Europe in their native language • Sales Attribution – See exactly which conversions the AI generates • Flexible Deployment – Shopify app and WooCommerce plugin for quick setup, or custom enterprise integration

Who It's For

Pinpointed serves independent wine merchants looking to add expert guidance without hiring staff, growing chains seeking consistent online experiences across locations, and enterprise retailers wanting a tailored AI layer built around their catalog and brand. The platform is used by online retailers across three continents.

Real Customer Insight, Not Just Recommendations

Beyond conversion optimization, Pinpointed provides actionable business intelligence. The live reporting dashboard reveals customer demand patterns, unmet needs, and missed opportunities—giving you data to inform inventory decisions and merchandising strategy. You're not just improving sales; you're learning what your customers actually want.