What Yuma AI Does

Yuma AI is an autonomous customer service automation platform purpose-built for ecommerce brands. It delivers AI agents that handle support tickets, drive sales through upsells, manage social media interactions, and power on-site chat—all while maintaining CSAT scores above 4.8. Purpose-built for Shopify and leading helpdesks, Yuma resolves tickets end-to-end by taking real actions across platforms, just like human support agents.

Who It's For

Yuma serves ecommerce brands looking to scale customer service without scaling headcount. From high-growth DTC brands to established retailers, Yuma's customers automate up to 89% of support tickets while cutting response times from days to minutes. Companies like Glossier, Clove, and Omnie use Yuma to handle millions of customer interactions across email, chat, and social channels.

Key Products & Capabilities

• Support AI: Automates up to 89% of support tickets including WISMO (Where Is My Order), returns, exchanges, billing issues, and refunds with built-in guardrails for policy compliance and brand safety
• Sales AI: Increases revenue through AI-powered product recommendations, cart abandonment interventions, and intent-based upsells that boost AOV and conversion rates
• Social AI: Responds to comments, mentions, and reviews at scale across social platforms while protecting brand reputation with on-brand, human-sounding replies
• Chat AI: Provides instant AI-powered support via website widget, answering product questions, shipping inquiries, and policy questions while driving conversions

Typical Workflows & Use Cases

Yuma handles the most common ecommerce support scenarios that typically represent 40-70% of total ticket volume: shipping status inquiries, returns and exchanges, order modifications, subscription management, refunds, and product troubleshooting. The platform integrates with 50+ ecommerce tools including Shopify, Gorgias, Zendesk, Kustomer, Klaviyo, Loop Returns, and Recharge, requiring no engineering work to deploy.

What Sets It Apart

Unlike helpdesk AI features or generic chatbots, Yuma's agents take real actions across integrated platforms—processing refunds, updating orders, managing subscriptions—not just answering questions. The platform features built-in guardrails for accuracy and brand safety, offers a pay-per-resolved-ticket pricing model, and includes dedicated account team support for setup. Real customer results include 91% accuracy on complex tickets (Glossier), 3x ROI within 90 days (Clove), and response time reductions from 72 hours to under 1 hour (Tediber).