Autonomous Customer Service for Financial Institutions

Trace is an AI-powered customer service platform designed specifically for fintechs, banking, and insurance companies. Instead of deflecting customers to self-service flows or requiring human handoffs, Trace's voice AI agents autonomously complete tasks like card replacements, transaction tracking, fraud complaints, and account lockouts by securely executing actions in your internal systems.

Key Features & Capabilities

• End-to-End Task Execution: Agents don't just explain how to complete tasks—they actually execute them in your institution's systems via secure APIs while providing real-time responses over voice, chat, or email
• Multilingual Support: Build agents in any language including Hindi, Turkish, French, and more
• Voice-Optimized Performance: Ultra-low latency (<0.2s time to first token) enables natural, conversational interactions without interruptions or awkward pauses
• 95% First Contact Resolution: Resolves customer requests without escalating to human agents
• Policy-Compliant: Agents strictly follow company policies, never go off-topic, and escalate appropriately when necessary
• Secure Authentication: AI never accesses user information without explicit authentication, with options for private cloud hosting

Primary Use Cases

• Transaction tracking and analysis
• Card applications and product comparisons
• Fraud detection and complaint handling
• Account lockout resolution and identity verification
• General customer inquiries and support

Who It's For

Trace serves financial institutions looking to scale customer support operations 24/7 without the cost of millions in support staff salaries, while maintaining superhuman service quality and consistency. Backed by Y Combinator, Trace is built on breakthrough research that outperforms traditional chatbots and GPT wrappers, delivering instant support with no wait times and consistently high customer satisfaction.