Telenow

What Telenow Does

Telenow is a complete AI call center platform that answers every inbound call and powers outbound campaigns 24/7. It eliminates missed calls, hold queues, and voicemail by deploying on-demand AI agents that handle real conversations in English and 10 Indian languages, with natural code-switching mid-call. Currently processing 30,000+ calls monthly across customers, the platform runs on your own carrier and AI models, and can be self-hosted for regulated environments.

Who It's For & What Problem It Solves

Built for businesses that need scalable, always-on phone coverage—from dental clinics and real estate agencies to BFSI teams and e-commerce operations. Telenow solves the core problems of staffing costs, missed calls, language barriers, and manual CRM updates by automating tier-1 interactions while maintaining warm handoffs to human teams when needed.

Key Features & Capabilities

• Multi-step Agentic Actions: Books appointments, processes payments, updates CRM records, and sends WhatsApp confirmations—all during the live call
• Sub-300ms Interruption Handling: Natural turn-taking with instant barge-in lets callers interrupt like they would with a human agent
• Bring Your Own Stack: Works with OpenAI, Anthropic, Gemini, Groq, Azure OpenAI, AWS Bedrock, or any OpenAI-compatible endpoint
• Voice Cloning & Personas: Deploy lifelike voices from ElevenLabs, Cartesia, Sarvam, or clone your own brand voice
• No-Code & Flow Builders: Drag-and-drop agent creation with versioning, A/B testing, and sandboxed JavaScript for custom logic
• Ready-Made Templates: Pre-built agents for sales qualification, IT helpdesk triage, payment collections, appointment booking, and more—each with transparent per-minute pricing
• Outbound Campaigns: Bulk calling with concurrency controls, AMD detection, DNC suppression, and TCPA calling windows
• Post-Call Intelligence: Auto-generated summaries, sentiment analysis, QA scoring, and action items on every conversation

Integrations & Workflow

Connects directly to HubSpot, Salesforce, Zoho, Google Calendar, Calendly, Stripe, Razorpay, WhatsApp, Shopify, Zendesk, Freshdesk, and Zapier. Agents read caller history from your CRM before speaking and write outcomes back automatically. The App Marketplace offers one-click installs for abandoned cart recovery, COD order confirmation, collection call compliance monitoring, and more.

What Differentiates It

Unlike locked-in voice bots, Telenow offers transparent itemized pricing, BYOC/SIP trunk support, multi-channel deployment (phone, web, chat, WhatsApp), and true data ownership with export-anytime policies. Security features include AES-GCM encryption, India data residency (AWS Mumbai), tamper-evident audit logs, PII redaction, and self-hosted voice model options. Built for compliance with DPDP Act 2023, TCPA, TRAI DND, and BIPA biometric laws.