About ServiceNow AI
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AI Agent Categories
AI agents designed to improve and automate customer service processes. These agents can handle inquiries, provide support through live chat or voice, resolve common issues, and offer personalized assistance, enhancing the overall customer experience and reducing response time.
AI agents in the Enterprise Workflow Automation category are designed to streamline business processes across various departments, including IT, HR, and operations. These agents automate repetitive tasks, resolve issues, and optimize workflows to increase efficiency and productivity across the organization.
AI agents in IT Service Management are designed to streamline and enhance IT operations by automating ticket resolution, managing service requests, and proactively monitoring systems. These agents improve efficiency by providing real-time solutions, predictive maintenance, and seamless integration with ITSM tools, ensuring minimal downtime and better user experiences.
Agent Use Cases
Customer Support
AI agents designed to enhance customer support and service. These agents can handle inquiries, provide instant responses, assist with troubleshooting, process tickets, and offer personalized assistance, improving overall customer experience.
AI Powered Workflows
Create automated workflows powered by AI, optimizing processes like task management, approvals, and reporting.
IT Support
AI agents for IT support automation resolve technical issues, troubleshoot problems, and update service requests with minimal human intervention. These agents analyze support tickets, provide solutions to common IT problems, and ensure faster resolutions, reducing downtime and enhancing user satisfaction.
HR & Employee Services
AI agents for HR and employee services automate responses to common employee inquiries regarding HR policies, payroll, and benefits. These agents improve workplace administration by providing instant, accurate answers, facilitating onboarding processes, and streamlining internal communications.
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Agent Pricing
Subscription Model
Monthly or annual subscription plans with tiered pricing and feature sets. Predictable costs with included usage limits.
Paid plans starting from
Prices may vary based on usage volume and selected features. Contact sales for custom enterprise pricing.
Integration Methods
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