Autonomous AI Resolution for B2B Customer Service

Enjo is an AI customer service platform designed specifically for B2B teams struggling with growing ticket volumes and limited headcount. Unlike basic AI chatbots that simply suggest articles, Enjo's AI Agent autonomously resolves customer requests end-to-end — finding answers in your knowledge base, taking actions across connected systems, and escalating to human agents only when necessary, with full context intact.

Purpose-Built for B2B Support Teams

Enjo addresses the unique challenges B2B support teams face: repetitive questions about SSO configuration, invoice requests, API troubleshooting, and account management tasks that consume agent time while complex issues pile up. The platform works as a dedicated AI layer across your entire support stack, or operates standalone with its own inbox and help center. Unlike built-in helpdesk AI that only works within one system, Enjo orchestrates actions across Salesforce, Zendesk, Jira, ServiceNow, Okta, and other connected tools.

Key Capabilities

• AI Agent: Autonomously resolves repetitive requests grounded in approved knowledge, takes multi-step actions via visual workflows, and escalates exceptions with full conversation context
• Omnichannel Inbox: Free workspace where teams handle escalations with conversation history, SLA tracking, and suggested next steps across email, web chat, and Slack Connect shared channels
• Self-Service Help Center: AI-powered knowledge base with semantic search, multilingual support, and multi-brand portals that deflect tickets before creation
• Agent Assist: Embeds inside existing helpdesks to provide summaries, draft replies, sentiment detection, and knowledge recommendations on live tickets
• AI Actions & Flows: Visual workflow builder (Studio) for creating multi-step automations with logic, conditions, and fallbacks — no code required
• Guardrails: Enforce topic boundaries, filter sensitive content, trace every response to source knowledge, and maintain full audit trails for compliance
• Insights: Real-time dashboards showing resolution rates, time saved, CSAT/ESAT trends, coverage gaps, and cost savings to prove ROI

Proven Enterprise Results

Enjo customers report measurable impact: 63% autonomous resolution rates, 1M+ requests handled by AI, 60% ESAT improvement, and POC-to-production timelines as fast as 5 weeks. The platform maintains 99.9% uptime with SOC 2 Type II, ISO 27001, and GDPR compliance, trusted by enterprises including Aptean, Aurora, Amber Group, Snap, Wayfair, and Rakuten.

Integration & Deployment

Enjo integrates seamlessly with Salesforce, Zendesk, Jira, ServiceNow, Slack, and other tools your team already uses. The platform offers a free tier including unlimited inbox conversations, help center with AI-powered search, and 200 AI Agent replies per month — allowing teams to start with real customer conversations and scale only when they see value. Knowledge, workflows, and training persist across vendor changes, eliminating lock-in.