Pulastya AI

What It Does

Pulastya AI is an autonomous AI voice agent platform that handles both inbound and outbound phone calls for businesses around the clock. It conducts natural conversations with customers using knowledge trained from your own business documents — FAQs, policies, pricing sheets, service guides — ensuring every answer reflects your brand voice and approved information. The platform supports barge-in, turn-taking, and end-of-speech detection so callers can interrupt naturally without awkward pauses, making interactions feel smooth and human-like.

Who It's For & Key Problems Solved

Designed for clinics, sales teams, support desks, real estate agencies, hotels, and e-commerce businesses, Pulastya AI solves the chronic problem of missed calls, repeated questions, and slow follow-ups that quietly drain revenue and customer trust. It eliminates after-hours voicemail gaps, reduces repetitive manual work for staff, captures lead details from every call, and transfers complex conversations to human agents with full context already recorded.

Core Features & Capabilities

• Business-Trained AI: Upload your own documents (PDFs, FAQs, pricing sheets) to train the voice agent so replies stay accurate and brand-safe
• Natural Conversation Handling: Barge-in support and sub-500ms response times across speech recognition, language model, and voice output
• Voice Options: Choose from Twilio Polly, OpenAI TTS, and ElevenLabs voices to match your brand tone
• Human Handoff: Transfers complex calls to your team with complete conversation history and context
• Call Dashboard: Searchable transcripts, summaries, call status, duration, and outcomes in one interface
• Speech-to-Text & Recognition: Automatic transcription and intent recognition for every call, with CRM sync capability
• BYOK (Bring Your Own Keys): Connect your own Twilio and OpenAI accounts for transparent billing and data control — no hidden AI markup
• Prompt Studio & Command Center: Launch, monitor, and scale voice agents across campaigns from a central interface

Typical Use Cases

Healthcare clinics use Pulastya AI to answer appointment, insurance, and policy questions anytime, freeing reception teams for complex tasks. Sales teams follow up with warm leads instantly before they go cold. E-commerce support handles order, return, and product questions at scale, reducing ticket volume. Real estate agencies capture and qualify property inquiries the moment they arrive. Hotels answer booking, parking, and check-in questions without overloading the front desk. Any business with repeat FAQ volume can turn documentation into an always-on voice agent.

Integrations & Technical Stack

Built on React 18, Node.js, PostgreSQL with pgvector, OpenAI Realtime API, pgcrypto encryption, JWT API access, and Socket.IO for real-time updates. All credentials are encrypted before storage. The platform integrates directly with Twilio for telephony and OpenAI for language models, giving users full control over their API billing and data ownership.

What Sets It Apart

Unlike fully managed platforms (Vapi, Bland, Retell) that bundle provider costs into per-minute pricing, Pulastya AI uses a BYOK model — you connect your own Twilio and OpenAI accounts for direct API billing and cost transparency. You can test the voice agent live in your browser before connecting a real phone number, and all AI answers are generated from your uploaded documents, not random internet data. The platform offers honest AI limits: when the agent lacks context, it transfers to a human instead of guessing.