Transform Customer Conversations Into Lasting Loyalty

Parloa is an enterprise-grade AI agent management platform designed specifically for contact centers and customer experience teams. The platform closes the gap between companies and their customers by transforming reactive support into proactive, personalized experiences that handle millions of conversations with unparalleled speed and precision.

Complete AI Agent Lifecycle Management

Parloa orchestrates the full AI agent lifecycle—from design and testing to scaling and optimization—enabling organizations to deploy conversational AI faster and with greater confidence. The platform provides tools to create personalized customer experiences, achieve faster resolutions, drive higher engagement, and develop meaningful relationships that deepen over time.

Industry-Specific Solutions

The platform serves multiple high-volume, high-stakes industries:

• Financial Services: Handle ID checks, card issues, and claims securely at scale • Utilities: Automate outage notifications and billing questions without wait times • eCommerce & Retail: Manage orders, returns, and product inquiries effortlessly • Healthcare: Streamline appointment bookings, prescription refills, and patient support • Media & Entertainment: Keep fans engaged across multiple support channels • Information Technology: Resolve tickets, reset passwords, and provide 24/7 user support

Enterprise-Ready Security and Compliance

Parloa is built for reliability and scale, with certifications including ISO 27001:2022, ISO 17442:2020, SOC 2 Type 1 and Type 2, PCI DSS, HIPAA, and DORA compliance. The platform scales seamlessly to handle unlimited conversations while maintaining consistent performance as businesses grow.

Strategic Integration

Parloa has deepened its relationship with SAP through strategic investment, partnership, and integration, revolutionizing customer experience with AI agents. Success stories include BarmeniaGothaer's "Mina" AI agent, which improved call routing with greater empathy and precision while strengthening customer relationships.