Automate Customer Support Across Every Channel

Open is a unified AI customer support platform that automates up to 77% of customer interactions across chat, email, voice, and social media. Built for mission-critical enterprises, Open delivers consistent, contextual AI-powered support everywhere your customers reach you—from phone calls to WhatsApp to social channels—all powered by a single AI engine.

Who It's For

Open serves companies handling high volumes of customer inquiries across multiple channels, from financial services and healthcare to travel, mobility, and technology. It's designed for teams that need enterprise-grade reliability, compliance (SOC 2 Type II, GDPR, HIPAA, PCI-ready), and the ability to integrate with existing helpdesk infrastructure without ripping and replacing their stack.

Key Features & Capabilities

• Multi-Channel AI Agents: Voice, chat, email, WhatsApp, Slack, and social media support—all from one brain
• Agentic Workflows: Go beyond chatbots—AI agents call APIs, process refunds, update accounts, and execute complex multi-step processes
• Helpdesk Integration: Works with Zendesk, Salesforce, HubSpot, Freshdesk, Intercom, and more—go live in days, not months
• Knowledge Management: Auto-ingest documentation, learn from resolved tickets, and roll back changes with one click
• Customer Insights: AI surfaces emerging issues, sentiment shifts, and ticket clusters before they become problems
• 24/7 Multilingual Support: Deliver instant answers in multiple languages around the clock

How It Works

Implementation takes days, not months: (1) Connect your existing helpdesk, (2) Add training data from docs and knowledge bases, (3) Link backoffice tools and APIs so the AI can take action, (4) Monitor and continuously improve performance. Your AI agent shows up consistent and contextual across every channel—no per-channel rebuilds required.

What Sets Open Apart

Open backs its platform with a $2 million guarantee: use it in production for 120 days, and if you're not 100% satisfied, they refund every dollar of Open spend—no questions asked. You also get a dedicated team (solutions engineers, AI trainers, project lead) rather than generic support channels. Your data remains yours—exportable in open formats with no lock-in. Trusted by companies like MoneyGram (55M customers), Mollie (250K+ businesses), TicketSwap, and FareHarbor, Open consistently delivers 70%+ automation rates and all-time high customer satisfaction scores.