What It Does

Lorikeet is an autonomous AI customer concierge built specifically for complex, high-stakes customer support in regulated industries. Unlike traditional FAQ bots that deflect or stall, Lorikeet resolves customer problems end-to-end across their entire lifecycle — via phone, SMS, chat, email, and WhatsApp. The platform follows your SOPs, integrates with your existing systems, and executes multi-step workflows with precision, all while maintaining compliance standards your team can trust.

Who It's For

Lorikeet is designed for ambitious fintechs, healthtechs, and other complex companies where customer issues require more than canned responses. If your support team handles intricate workflows like payroll adjustments, insurance policy updates, medication shipments, or payment processing, Lorikeet enables you to scale support without scaling headcount.

Key Features & Capabilities

• Multi-channel support: Handles customer interactions seamlessly across phone, SMS, chat, email, and WhatsApp
• System integration: Taps into tools like Zendesk, Stripe, and internal APIs to take action, not just provide information
• Complex workflow execution: Runs 3-step forms or 40-step refund flows with equal precision
• Intelligent escalation: Knows when to loop in human agents with full context and investigation already complete
• Compliance-first design: Built to meet the stringent requirements of regulated industries
• Real-time problem resolution: Reduces first-response times from ~30 minutes to under 1 minute

Performance & Results

Customers report 97% faster resolution times, +30 percentage point CSAT improvements, and 99% accuracy. Lorikeet's customer satisfaction scores approach parity with human agents while drastically reducing resolution times and support costs.

What Sets It Apart

While other AI agents deflect to help articles or human handoffs, Lorikeet leans into complexity. It doesn't wing it — if it can't solve an issue independently, it escalates intelligently with complete investigation details. The platform is purpose-built for companies where getting it wrong isn't an option, combining autonomous action with compliance safeguards.