What It Does

Fluidworks Onbi is an autonomous AI agent that transforms SaaS user onboarding through interactive, voice-guided experiences. Rather than static tutorials or help documentation, Onbi acts like a live customer success manager—narrating instructions in real-time while controlling the cursor to demonstrate exactly where users should click. The agent creates an interactive screen-share experience without requiring any human staff or scheduled meetings.

Who It's For

Built specifically for product-led SaaS teams looking to scale onboarding without expanding their customer success headcount. Ideal for companies struggling with low activation rates, high support ticket volumes during onboarding, or inconsistent first-user experiences across different customer segments.

Key Capabilities

• Voice + Cursor Synergy: Sub-500ms studio-quality voice paired with real cursor control that clicks and navigates through your product interface
• Self-Learning UI Training: Crawls every screen, variant, and edge-case in your application to build comprehensive playbooks from just 5 short walkthrough videos
• Dynamic Personalization: Pulls CRM/CDP data to tailor onboarding flows by user role, plan tier, and lifecycle stage
• Real-Time Error Recovery: Detects when users go off-script and automatically reroutes them without friction
• Self-Service Playbook Editor: Marketing and CS teams can update onboarding steps in minutes without developer involvement
• A/B Playbook Testing: Launch flow variants and measure which paths maximize completion rates
• Smart Nudges & Adaptive Paths: Guides users beyond basics into advanced features to drive deeper product adoption

How It Works

Implementation follows five steps: provide a sandbox login and walkthrough videos for training, define your ICP and personalization triggers, embed a single JavaScript snippet, let the voice agent guide users through real-time tasks, then optimize based on drop-off analytics with weekly playbook updates.

What Makes It Different

Unlike traditional product tours or chatbots, Onbi combines voice narration with actual cursor control to replicate the experience of a live demo. The system automatically adapts to UI changes, recovers from user errors, and personalizes content based on who the user is—all while providing detailed analytics on where users struggle. Proven across 10,000+ user sessions and trusted by 100+ product-led teams including Swapcard and Timetoreply.

Enterprise Security

AES-256 encryption at rest, TLS 1.3 in transit, scoped API tokens for least-privilege access, and optional on-premises deployment for sensitive industries.