What It Does

Riviera is an autonomous AI voice agent platform purpose-built for the hospitality industry. It answers every guest call, text message, and email instantly—in any language—without human intervention. From midnight spa bookings to frustrated housekeeping complaints, Riviera handles complex guest interactions end-to-end while your staff focuses on in-person service.

Who It's For

Designed for independent hotels, full-service properties, and hotel management groups that need to deliver 24/7 guest service without expanding headcount. Perfect for properties struggling with missed calls, voicemail overflow, language barriers, or front desk bottlenecks during peak hours.

Key Features & Capabilities

• Always-On Availability: Every call picked up on the first ring, every message answered instantly—no voicemail, no hold music, no missed revenue
• Multilingual Intelligence: Automatic language detection and switching across 10+ languages (Spanish, Mandarin, French, German, Portuguese, Dutch, Japanese, Arabic, and more) within the first few words
• Omnichannel Support: Handles voice calls, SMS, iMessage, email, and live chat from a unified interface
• Guest Context Awareness: Loads reservation details, preferences, stay history, and VIP status from caller ID before the conversation begins
• Smart Transfers: When human intervention is needed, transfers calls with full AI summary, transcript, and guest context pre-loaded
• Visual Workflow Builder: Drag-and-drop interface to configure agent behaviors, voices, personas, departmental routing, and handoff logic—no coding required
• Live Monitoring & Takeover: Staff can listen to any active call silently or step in to take control at any moment
• AI Insights Dashboard: Automatically surfaces trends, complaint patterns, and operational opportunities from every conversation

Typical Workflows

Guests call at 2:47 AM asking about spa hours—Riviera answers instantly and books the appointment. Front desk is slammed during Friday check-in rush—Riviera handles overflow calls in parallel. A guest texts for late checkout at 6:12 AM—request is read, availability checked, and confirmation logged before staff starts their shift. Two calls come in simultaneously on a sold-out Saturday night—both answered, zero hold time, no angry reviews.

Integrations

Connects to your existing property management systems (PMS) and point-of-sale (POS) platforms. Enterprise plans include full API access for custom integrations. Works natively with phone systems, SMS/iMessage, email platforms, and live chat widgets.

What Sets It Apart

Unlike generic chatbots or call center tools, Riviera is trained specifically for hospitality operations. It understands hotel terminology, guest expectations, and property workflows out of the box. The platform handles emotionally charged situations (complaints, frustrations) with empathy and escalates appropriately. Knowledge base ingestion flags policy contradictions automatically. Every interaction makes the system smarter through continuous AI learning and insight generation.