Empathic AI for Commerce

Siena AI is an autonomous customer experience platform built specifically for ecommerce brands. It combines empathic AI agents with deep commerce domain expertise to automate customer interactions, drive revenue, and transform customer service from a cost center into a strategic growth engine.

Purpose-Built for Ecommerce Brands

Unlike generic chatbots, Siena is designed exclusively for commerce. It connects seamlessly to your helpdesk, commerce stack, and customer data to run commerce-specific workflows out of the box. The platform handles everything from order tracking across 2,000+ carriers to discount code applications, refunds, product recommendations, and upselling—all while maintaining your brand's unique voice and tone.

Key Capabilities

• Customer Service Agent: Provides empathic, on-brand support that mirrors your tone and handles complex customer inquiries with contextual understanding
• Shopping Agent: Turns conversations into purchases with intelligent product recommendations based on customer history and preferences
• Reviews Agent: Automates review management to build social proof and capture customer feedback
• Brand Intelligence: Transforms customer interactions into strategic business insights through conversation analysis and QA scoring
• Multi-Channel Personas: Create channel-specific AI personas for email, chat, social media, and more—each with customized voice and behavior
• Memory & Personalization: Remembers customer preferences and history to deliver personalized experiences across every touchpoint
• Video Understanding: Processes visual content to understand and resolve customer issues involving images and video

Proven Results

Brands using Siena report automating up to 80% of customer interactions while achieving 98% faster response times, 90% faster resolution times, and +94.7% average CSAT scores. The platform scales effortlessly during high-volume periods without sacrificing the quality of customer experience.

For Modern Commerce Teams

Siena is ideal for direct-to-consumer brands, ecommerce retailers, and digital-first companies looking to scale customer experience without proportionally scaling headcount. It allows human agents to focus on complex, high-value interactions while AI handles routine queries 24/7 across all channels.