What It Does

Rootly is an AI-native incident management platform designed to help engineering and SRE teams prevent, detect, and resolve incidents faster. The platform combines automated root cause analysis, intelligent on-call management, collaborative incident response, and blameless retrospectives into a unified system that integrates directly into Slack and Microsoft Teams.

Who It's For

Rootly serves fast-growing startups and Fortune 500 companies that can't afford downtime. It's built for engineering teams, SREs, and incident commanders who need to maintain high availability (99.99%+) while reducing the burden on on-call responders and streamlining incident workflows.

Key Features & Capabilities

• AI SRE: Automated root cause analysis with confidence scores, suggested fixes, and complete visibility into decision-making. Includes an MCP server that plugs into your IDE for resolution in seconds
• On-Call Management: AI-powered scheduling, alerting consolidation, mobile app with 99.99% uptime guarantee, and human-first design for coverage requests and shift management
• Incident Response: Native Slack and Teams integration with real-time AI scribe, automated workflows using best-practice templates, and centralized communications across all channels
• Retrospectives: Auto-generated incident timelines, collaborative documentation, bi-directional Jira sync for action items, and consistent post-incident processes
• Status Page: Beautiful, automated customer communication pages to reduce support load and build confidence

Typical Workflows

Teams use Rootly to receive alerts with full context, automatically surface relevant code changes and past incidents, identify root causes with AI assistance, execute automated remediation workflows, communicate with stakeholders through integrated status pages, and conduct blameless retrospectives with auto-generated documentation. The platform tracks action items to completion to prevent repeat incidents.

Integrations

Rootly connects with existing tools including Slack, Microsoft Teams, Jira, Zoom, PagerDuty, and more. It offers extensibility through a Terraform provider, REST API, and MCP server integration.

What Makes It Different

Rootly is purpose-built for incident management with opinionated defaults derived from millions of real-world incidents. The platform emphasizes reliability engineering as its sole mission, scales from startups to enterprise, and prioritizes responder wellness with human-first design principles.