What It Does

Retellio (recently rebranded as Verlo) is an AI-powered conversation intelligence platform that automatically analyzes thousands of customer calls to extract actionable insights for sales, finance, and executive teams. The platform uses autonomous AI agents to conduct deep research on customer interactions, identifying patterns, risks, and opportunities that human teams might miss.

Who It's For

Retellio is designed for revenue teams, sales leaders, finance executives, and product teams at B2B companies who need to stay on top of customer sentiment, deal progression, and churn signals without manually reviewing hours of recorded calls. It's particularly valuable for VPs of Sales, Revenue Operations, and Chiefs of Staff who need quick access to critical customer intelligence.

Key Features & Capabilities

• Early Risk Detection: Automatically spots churn signals and deal risks in real-time, routing alerts directly to Slack before they impact revenue
• Executive Briefs: Generates high-level summary reports highlighting the most important customer themes and insights for busy executives
• Deal Intelligence: Analyzes every deal in real-time to expose hidden risks, stalled opportunities, and missed commitments
• Automated Workflows: Routes insights to the right stakeholders, creates tickets, and triggers actions without manual intervention
• Custom Segmentation: Allows teams to create custom prompts to automatically categorize and tag calls based on specific criteria
• Podcast-Style Recaps: Delivers digestible audio summaries with actionable snippets from customer conversations

Typical Workflows

Teams connect Retellio to their existing call recording platforms and CRM systems. The AI agents automatically analyze conversations, extract key moments, and push relevant insights to Slack channels or other tools. Revenue leaders can set up custom workflows to route specific types of insights (competitive mentions, pricing objections, feature requests) to appropriate team members, ensuring nothing falls through the cracks.

Integrations & Security

Retellio integrates seamlessly with popular CRM platforms, call recording tools, and collaboration software including Slack. The platform is SOC 2 Type II compliant with enterprise-grade encryption, making it suitable for organizations with strict security and compliance requirements. Setup typically takes just one day from connection to active insights delivery.

What Sets It Apart

Unlike manual call review or basic transcription tools, Retellio's AI agents proactively surface the insights that matter most, automatically routing them to the right people at the right time. The platform goes beyond transcription to deliver intelligence that drives immediate action, helping teams discover issues and opportunities they would have otherwise missed.