What It Does

Ravenna is an AI-native IT Service Management (ITSM) platform designed to automate internal support workflows and deliver exceptional employee service directly within Slack. It combines intelligent AI agents, visual workflow automation, a modern service desk, and analytics to help IT, HR, and Operations teams resolve requests faster and reduce manual workload.

Who It's For

Ravenna is built for IT and Operations teams at companies that use Slack as their primary communication platform. It's ideal for organizations struggling with high volumes of employee requests—from password resets and software access to hardware issues and employee onboarding—and need a modern alternative to legacy ITSM tools.

Key Features & Capabilities

• AI Agents: Intelligent assistants that automate repetitive tasks, answer common questions based on existing knowledge, and handle routine requests autonomously with approval-gated actions
• Visual Workflow Builder: Intuitive drag-and-drop canvas for creating deterministic workflows that automate complex processes like software access requests, employee onboarding/offboarding, and hardware provisioning
• CoPilot: Context-aware AI assistant that understands your entire help desk—tickets, knowledge base, workflows, systems, and people—to accelerate resolution
• Modern Service Desk: Slack-native ticketing with SLAs, CSAT measurement, custom forms, assignees, approvals, notifications, tasks, auto-categorization, and flexible views
• Analytics & Dashboards: Real-time insights into service desk performance with beautiful, customizable dashboards that tie initiatives to business outcomes

Typical Workflows & Use Cases

Ravenna excels at automating common employee requests across departments: email issues, software troubleshooting, hardware requests, account access, password resets, device support, CRM permissions, VPN access, MFA setup, incident reporting, and multi-tool integrations for sales and finance teams. Teams can build workflows for end-to-end processes like new employee onboarding (device provisioning, account creation, access setup) and offboarding (account deactivation, device return, access removal).

What Differentiates It

Unlike traditional ITSM tools, Ravenna is built natively for Slack and designed for the modern workplace. It combines the automation power of enterprise AI agents with deterministic workflows, ensuring reliability while removing friction from daily requests. The platform is enterprise-ready with SOC2, HIPAA, and GDPR compliance, and integrates with your existing tech stack to pull data and automate across systems.