What It Does

Proto is an enterprise AI platform designed to deploy inclusive, multilingual AI workflows for organizations serving emerging markets. It specializes in building AI agents that communicate with citizens and customers in their native languages across multiple channels, with a focus on underserved regions in Africa, Asia, and Latin America.

Who It's For

Proto serves government agencies, regulators, financial institutions, healthcare providers, and telecommunications companies in emerging markets. Key clients include central banks (Bangko Sentral ng Pilipinas, National Bank of Rwanda, Bank of Namibia), healthcare networks (The Medical City, PhilCare, Healthway Medical), and government ministries across the Philippines, Rwanda, and Namibia.

Key Features and Capabilities

• AI Agents: Build conversational AI that handles customer inquiries, complaints, and support requests autonomously • Multilingual Support: Deploy local language models optimized for emerging market languages and dialects • Omnichannel Deployment: Connect across WhatsApp, SMS, voice, livechat, email, and social media • Inbox & Ticketing: Manage conversations with human handoff, auto-tagging, and field population • Voice AI: Exchange voice messages with automatic transcription and translation • Analytics & Insights: Generate summaries, insights, and data visualizations from conversation data • Insight Advisor: Chat with institutional data for decision-making and forecasting • Compliance & Security: ISO 27001, SOC 2 Type II, HIPAA, and GDPR certified with dedicated LLM infrastructure

Typical Use Cases

Organizations use Proto for customer support automation (62-93.5% inquiry automation rates), anti-scam centers, patient experience management, citizen engagement, complaint handling, and regulatory compliance. The platform handles millions of monthly interactions for institutions like the Philippine Securities and Exchange Commission (400K annual chats) and the Central Bank of the Philippines (1.2M monthly interactions).

What Sets It Apart

Proto differentiates itself through its focus on sovereign AI solutions for emerging markets, specialized local language capabilities, and production-ready deployments for public sector and regulated industries. As an official WhatsApp Business Tech Provider and Meta Business Partner, it offers enterprise-grade infrastructure designed specifically for financial inclusion and public trust.