What Sierra Does

Sierra is an enterprise-grade AI agent platform that enables companies to build, deploy, and optimize sophisticated customer experience agents across every channel. The platform provides a complete Agent OS for creating production-ready AI agents that deliver personalized, human-quality interactions at scale across chat, SMS, WhatsApp, email, voice, and ChatGPT.

Who It's For

Sierra serves enterprise brands across financial services, healthcare, telecommunications, media, travel and hospitality, retail and consumer goods, and technology sectors. It's designed for companies looking to transform their customer experience while maintaining the highest standards of trust, security, and compliance.

Key Features and Capabilities

• Ghostwriter: An agent-building agent that creates production-ready, multilingual, multichannel agents from SOPs, transcripts, whiteboard photos, audio recordings, or plain English descriptions—complete with built-in guardrails • Automated Optimization: Continuous agent improvements based on flagged issues and proactive insights, with full visibility into every change for review and validation • Insights Explorer: ChatGPT-style Deep Research for analyzing agent performance and conversations • Monitors & Experiments: Proactive conversation identification and multivariate testing to optimize conversation design and performance • Agent Data Platform: Personalization engine with agent memory, customer data integration from systems of record, recommendation strategies, and proactive engagement workflows • Unified Deployment: Single agent deployment across all major channels with consistent experience

Workflow and Use Cases

Companies use Sierra to increase customer lifetime value through truly personalized experiences across every touchpoint. Teams can build powerful AI agents quickly with or without engineering support, unify customer interactions across channels, and gain valuable insights from every conversation. The platform supports both technical teams through Agent Studio and SDK, as well as non-technical users through no-code interfaces.

What Sets It Apart

Sierra offers outcome-based pricing, ensuring customers only pay for the value delivered. The platform provides complete observability into every agent action—from tool calls and knowledge lookups to latency metrics—giving enterprises the control and transparency they need. With customers including leading brands reporting transformative results in member care, subscriber experience, and operational efficiency, Sierra demonstrates proven enterprise success.