Prepared (Axon 911)

What It Does

Prepared, now the intelligence layer of Axon 911, is an AI-powered platform designed specifically for emergency communications centers (ECCs) and 911 call-takers. It provides assistive intelligence across every stage of emergency response—from the first ring to case closure—helping dispatchers, call-takers, and supervisors manage calls more efficiently while reducing cognitive load and burnout.

Key Features & Capabilities

• Real-Time Translation: Automatically translate incoming audio in 40+ languages and enable text communication in 200+ languages, with Text-to-Voice for Spanish-speaking callers
• Non-Emergency Call Deflection: Automatically triage and deflect routine calls before they reach call-takers, eliminating backlogs
• Automated Call Processing: Real-time transcription and automated detail capture let call-takers focus on callers instead of keyboards
• Dispatch Monitoring: Monitor every radio channel and talk group simultaneously to catch critical information
• Quality Assurance & Training: Evaluate 100% of calls in real-time with automated QA, keyword triggers, and coaching moment identification
• Situational Awareness: Request livestream video and pictures from callers to see exactly what's happening at the scene

Who It's For

Prepared serves public safety answering points (PSAPs), 911 call centers, emergency communications centers, field responders, and the communities they protect. With 1,000+ PSAPs partnered and 90M+ people protected, it's trusted by agencies ranging from small police departments to large county-wide operations.

Impact & Results

Agencies using Prepared report 50% faster call processing times, improved staff morale, reduced burnout, and the ability to maintain complete operational visibility. Supervisors gain a comprehensive hub for training, performance tracking, and real-time oversight across their entire operation.

What Makes It Different

As the first emergency communications platform covering the full lifecycle from call to closure, Prepared integrates directly into existing 911 workflows. It eliminates language barriers, automates administrative burdens, and empowers telecommunicators with tools that meet callers where they are—whether through voice, text, or video—providing unprecedented situational clarity during critical moments.