What Layup Does

Layup is an AI-powered user guidance platform that helps SaaS companies onboard users, highlight features, and reduce support tickets—all directly within their product interface. With a single line of code, teams can deploy intelligent, contextual guidance that adapts to each user's role, permissions, and plan.

Who It's For

Layup is designed for product teams, customer success managers, and growth professionals at SaaS companies who want to accelerate user adoption and reduce the burden of manual onboarding and support. It's ideal for companies looking to scale personalized user experiences without adding headcount.

Key Features & Capabilities

• AI-Powered Cursor Guidance: Guide users with an intelligent second cursor that shows them exactly where to click and what to do, as if you were sitting next to them
• Zero-Effort Onboarding: Deliver interactive, in-app onboarding that accelerates time-to-value without requiring manual effort or 1:1 sessions
• Always-On Feature Tours: Seamlessly showcase new features to the right users at the right time, turning every product update into measurable ROI
• Intelligent Adaptation: Automatically fits every plan, permission level, and user role, ensuring relevant guidance for each segment
• Dual Interaction Modes: Switch between cursor-based and conversational guidance in real-time to match user preferences
• Built-In Segmentation: Target and nurture key accounts with personalized guidance flows
• Content Integration: Connect existing documentation and content sources instantly
• Autonomous Learning: Continuously learns and relearns your product interface without requiring manual tagging or maintenance

Security & Compliance

Layup is built with security at its core, offering HIPAA, GDPR, and SOC2 compliance along with a blinded architecture that protects sensitive user data.

Quick Deployment

Developers can deploy Layup in under 5 minutes with a single line of code. The platform works with any product and any tech stack, requiring no complex integration or setup. Teams can even get started by simply inviting Layup as a user to their product.

What Makes It Different

Unlike traditional onboarding tools that require extensive manual setup and maintenance, Layup autonomously adapts to product changes while providing both cursor-based and conversational guidance modes. The platform reduces support burden while increasing user engagement and feature adoption.