What It Does

Enso Connect is an AI-powered guest experience platform designed specifically for hospitality professionals managing short-term rentals, vacation rentals, boutique hotels, and apart-hotels. It centralizes and automates the entire guest journey—from booking to checkout—while helping property managers boost revenue, streamline operations, and deliver exceptional guest experiences.

Who It's For

Enso Connect serves Airbnb hosts, vacation rental managers, boutique hoteliers, and apart-hotel operators looking to scale their operations without hiring additional staff. It's built for teams that want to monetize every guest interaction, reduce repetitive support tasks, and maintain consistent 5-star service across multiple properties and brands.

Key Features & Capabilities

• Boarding Pass Guest Web App: A customizable digital check-in/checkout solution that collects guest information, verifies identities, processes payments, and delivers upsells at every touchpoint
• EnsoAI Suite: Includes AutoPilot chatbot for automated responses, CoPilot for suggested replies, AI auto-translation, sentiment analysis, and an AI-powered guidebook builder
• Unified Inbox: Centralize all guest communication channels (Airbnb, email, SMS, WhatsApp) in one place with automated routing, To-Do tracking, and team collaboration tools
• Automated Upsells & Experiences: Drive incremental revenue through strategic upsell offers for early check-in, pet fees, local experiences, and activities
• Digital Guidebooks: Share property details and local recommendations to reduce guest questions and enhance their stay
• Guest Verification & Reporting: Verify guest identities, reduce chargebacks, and automate authority reporting for compliance
• Smart Lock Integration: Manage digital access codes and automate property access
• Workflows & CRM: Build custom automations, manage guest data, drive direct bookings, and track hospitality KPIs

Integrations & Ecosystem

Enso Connect integrates with 30+ property management systems (PMS) including Guesty, Hostaway, OwnerRez, Cloudbeds, Hospitable, and many others. It connects with smart devices, payment processors like Stripe, and experience partners to create a seamless technology stack.

What Makes It Different

Enso Connect offers an ROI guarantee—generate at least your subscription cost in additional revenue, or continue using the platform for free. Customers report breaking even in as little as 6–28 days, with an average 5.3X cash ROI. The platform has processed over 10 million guests across 50,000+ listings in 60+ countries, helping hospitality pros earn over $35 million in upsell revenue.