Agentic CX Platform for Commerce

Kodif is a comprehensive AI-powered customer experience platform designed specifically for ecommerce and subscription brands. Built to handle the complexity of modern commerce support, Kodif automates customer service interactions, converts conversations into revenue opportunities, and generates actionable insights while continuously optimizing operations.

Intelligent Support Lifecycle Management

Kodif manages the entire customer support lifecycle with five core capabilities:

• Surface — Provide customers with relevant knowledge base content • Assess — Identify customer intent and sentiment automatically • Enrich — Deliver personalized context for each interaction • Route — Direct inquiries to the appropriate support channels • Act — Guide agents to take the right actions quickly

Who It's For

Kodif serves ecommerce brands across multiple verticals including home & appliances, fashion & apparel, health & supplements, and beauty & skincare. The platform is equally valuable for subscription businesses and BPOs looking to transform their customer experience capabilities.

Key Features and Capabilities

The platform includes both AI Agent and Copilot functionality. The AI Agent handles autonomous ticket resolution across email, web, mobile, text, and chat channels. The Copilot empowers human agents with intelligent assistance and guided workflows. Kodif's low-code/no-code workflow builder allows non-technical teams to create and customize support policies using natural language — no engineering resources required.

Proven Results

Customers report significant performance improvements: Good Eggs reduced average handle time by 40%, Nom Nom decreased first reply time from 3 days to 9 minutes, and Million Dollar Baby Co. achieved a 45% autonomous resolution rate. Beyond deflection, brands like JustFoodForDogs discovered that Kodif helps with product discovery and conversion, delivering measurable ROI.

Integrations and Pricing

Kodif integrates seamlessly with hundreds of customer service platforms and works across all major communication channels. The platform uses a unique performance-based pricing model: you pay for resolved tickets, not software seats — if Kodif doesn't perform, you don't pay.