What It Does

Coxwave Align is a comprehensive analytics platform specifically designed for organizations building and deploying LLM-based conversational AI products. It transforms raw chatbot interaction data into actionable insights, enabling teams to monitor performance, reduce hallucinations, and continuously improve their Gen-AI products.

Who It's For

Align serves modern enterprises, Generative-AI companies, and AI product builders who have launched conversational AI products and need to understand how users interact with their chatbots. It's particularly valuable for teams struggling with the time, cost, and technical resources required to manually analyze thousands of AI conversations.

Key Features & Capabilities

• Real-time Data Collection: Pre-built SDKs enable seamless saving of chatbot and user interaction data in real-time
• Advanced Search Toolkit: Diverse search capabilities to identify high-priority conversations and data cohorts for analysis
• Scalable Analysis: Deep-dive analytics to understand AI chatbot performance and user interaction patterns at scale
• Auto-Generated Action Items: Synthesizes analysis into prioritized, actionable insights for product improvements
• Continuous Evaluation: Monitor chatbot performance post-deployment and after product upgrades to ensure intended behavior
• Hallucination Detection: Acts as a safety net to identify when LLMs go off-script or perform unintended actions

Deployment Options

Coxwave Align offers flexible deployment models to meet different organizational needs. The Cloud solution enables teams to get started in under 15 minutes without compromising data security. For enterprises with strict data governance requirements, the Enterprise Solution provides custom on-premise deployment with full data control and meets the strictest security standards.

What Differentiates It

Unlike traditional NLP-based analytics, Coxwave Align provides a purpose-built approach for conversational AI data. Teams no longer need to manually review thousands of conversations—the platform automates discovery of user behavior patterns, feature opportunities, and performance issues. This enables faster iteration cycles and higher confidence in AI product quality before and after launch.