What Chaty Does

Chaty is an AI-powered phone receptionist built specifically for tourism and experience operators. It answers incoming calls, engages with customers naturally, checks real-time availability, and completes bookings directly into your existing booking system—all without human intervention. When you can't answer the phone, Chaty ensures no booking opportunity is lost.

Who It's For

Chaty is ideal for tour operators, attractions, rental companies, activity providers, charter services, and any tourism business that takes bookings over the phone. It's designed for businesses that struggle with missed calls, after-hours inquiries, or the cost of maintaining full-time reception staff.

Key Features & Capabilities

• Natural Conversational AI: Handles customer inquiries with smooth, human-like conversation using state-of-the-art voice technology
• Real-Time Booking: Checks availability and completes reservations directly in your booking system
• 24/7 Availability: Never miss a call, even outside business hours or during peak periods
• Smart Call Routing: Handles routine inquiries autonomously while seamlessly transferring complex questions to your team
• Customizable Voice & Knowledge: Choose from 8 AI voices, name your assistant, and build a custom knowledge base from your website
• Multi-System Integration: Currently integrates with Rezdy and ROLLER, with Fareharbor and Bookeo coming soon
• Analytics & Insights: Track call patterns and identify gaps in your knowledge base to continuously improve

How It Works

When a customer calls, Chaty answers instantly, understands their needs, answers questions about your services, checks real-time availability in your booking system, and completes the reservation—all while you focus on delivering exceptional experiences to guests already with you. Setup is straightforward: Chaty reads your website to build an initial knowledge base, then you customize responses through an easy-to-use dashboard.

Coming Soon

An AI-powered website chatbot will extend Chaty's capabilities to your online channels, providing 24/7 customer support across multiple touchpoints using the same centralized knowledge base.

What Makes It Different

Unlike traditional IVR systems or basic chatbots, Chaty converses naturally without forcing customers through menu options. It delivers consistent brand experience, reduces reception costs, and provides better customer service by eliminating wait times and unanswered calls—all while keeping your booking system automatically updated.