What It Does

Bruviti's Aftermarket Intelligence Platform (AIP) is a domain-specialized AI operating system that transforms aftermarket operations through agentic workflow automation. The platform unifies service, asset, parts, and policy data to deliver autonomous automation across customer service, remote support, field service, parts & inventory, warranty & returns, installed base management, and partner networks. AIP applies domain logic to automatically build and execute the right workflow for each outcome, achieving over 50% task automation, 10x productivity gains, and 30%+ improvement in resolution rates.

Who It's For

AIP serves enterprises in data center infrastructure, network equipment, semiconductor manufacturing, industrial manufacturing, and appliance manufacturing industries. It's designed for service organizations managing complex aftermarket operations that require coordination across multiple systems, data sources, and workflows.

Key Capabilities

• Agentic Workflow Automation: Autonomous AI agents handle multi-step processes across the entire service supply chain
• Domain-Specialized Intelligence: Purpose-built for aftermarket service with embedded industry logic and best practices
• Unified Data Platform: Integrates service, asset, parts, and policy data into a single intelligence layer
• Embedded AI Engineers: Forward Deployed Software Engineers (FDSEs) work directly with your teams to prioritize use cases, quantify ROI, connect systems, capture tribal knowledge, and deploy automation
• Secure Deployment: Runs in your environment with full data governance and auditability under your control

Use Cases & Workflows

AIP addresses critical aftermarket challenges including email case resolution, customer case summarization, service diagnostics and triage, repair vs. replace determination, field service parts prediction, predictive inventory planning, parts identification from photos and blueprints, warranty claims coding, defect detection, digital twin monitoring, predictive maintenance scheduling, and remaining useful life prediction.

What Makes It Different

Unlike traditional Service Parts Management (SPM) systems that optimize supply response within their limited inputs, AIP functions as an AI operating layer that makes the full demand picture visible and actionable. The platform brings AI to your data rather than requiring data migration, ensuring your models and AI stay within your secure environment. With seamless integrations to existing tools and the support of embedded AI engineers, AIP delivers measurable outcomes at enterprise scale.