What It Does

Visito is an AI-powered booking agent designed specifically for independent hotels to convert guest conversations into direct bookings. The platform deploys autonomous agents that handle the complete booking lifecycle—from answering initial inquiries to processing payments and confirming reservations—all within messaging channels. Visito connects directly to your property management system (PMS) to share live rates and availability, resolves 80%+ of guest questions autonomously, and operates 24/7 in over 100 languages.

Who It's For & Problems Solved

Independent hotels and boutique properties lose bookings daily to slow response times and channel fragmentation. Visito solves this by unifying WhatsApp, Instagram, Messenger, and website chat into one AI-powered workflow. Hotels no longer miss reservations due to after-hours inquiries or staff overwhelm. The platform is built for properties that want to increase direct bookings, reduce OTA dependency, and deliver instant, personalized guest service without expanding headcount.

Key Features & Capabilities

• Autonomous Booking Workflow: Handles the full guest journey from inquiry to payment confirmation
• Live PMS Integration: Syncs real-time rates, availability, and reservation data from systems like Cloudbeds, SiteMinder, Little Hotelier, Mews, Mirai, Oracle OPERA, and others
• Unified Inbox: Consolidates conversations from all messaging channels into one workspace for team oversight
• Secure Payment Processing: Sends checkout links and processes payments via Stripe integration
• Intelligent Routing: When the AI cannot resolve a request, it packages context and escalates to your front desk with full conversation history
• Multi-Language Support: Automatically responds in the guest's native language across 100+ languages
• Customizable Knowledge & Tone: Train the agent on your property details and brand voice
• Analytics Dashboard: Track booking conversions, AI resolution rates, and payment performance

Typical Workflows

A guest messages your hotel's WhatsApp asking about Thursday availability. Visito checks your PMS, confirms availability, quotes the rate, and offers to book immediately. The guest agrees, receives a secure payment link, completes checkout, and gets instant confirmation—all without staff intervention. For complex requests like special amenities, Visito summarizes the conversation and routes it to your team with full context. Your front desk sees the guest's history, current stay details, and urgency level, enabling faster resolution.

Integrations

Visito connects to major hotel systems (Cloudbeds, SiteMinder, Mews, Oracle OPERA, Guesty), booking engines (Mirai), payment processors (Stripe), website platforms (WordPress, Wix Hotels), and messaging channels (WhatsApp, Instagram, Messenger, website chat). Setup typically completes in under an hour with onboarding support.

What Differentiates It

Unlike generic chatbots, Visito is purpose-built for hotel booking workflows with deep PMS integration and payment handling. Hotels report 3× booking conversion increases, 80%+ automation of repetitive inquiries, and the ability to capture reservations 24/7. Customer testimonials highlight natural conversation quality that preserves hospitality warmth while automating operations. Trusted by hotels across 20+ countries.