Talki

What Talki Does

Talki is an AI-native helpdesk that puts B2B customer support on autopilot. It intelligently triages and resolves routine support tickets end-to-end while escalating complex issues to your human team — all from a unified inbox that handles web chat, email, and Telegram conversations in one place.

Who It's For & The Problem It Solves

Designed for growing SaaS teams and solo founders, Talki eliminates the bottleneck of repetitive support requests. Instead of forcing customers to search help docs or wait hours for a human reply, Talki's AutoPilot AI agent reads incoming tickets, pulls answers from your knowledge base, responds accurately, and closes resolved conversations — 24/7, in any language. Your team only steps in when the AI escalates edge cases or nuanced questions.

Key Features & Capabilities

• AutoPilot AI Agent: Autonomously resolves tickets by reading context, replying from your knowledge base, and deciding whether to close or escalate
• One Shared Inbox: Manage Telegram DMs, web chat widget conversations, and forwarded support emails in a single queue; assign, reply, and resolve without app-switching
• Built-In Translation: DeepL integration translates customer messages and agent replies on the fly, enabling multilingual support without extra tooling
• Backend Connect: Pull customer data (plan tier, MRR, custom fields) from your database directly into each ticket view — no CRM tab-hopping or copy-paste
• One-Line Macros: Slash commands bundle multiple actions (refund order, tag, close ticket) into a single keystroke for faster resolution
• Live Metrics Dashboard: Track first-reply time, resolution rate, AI share, and CSAT in real time with zero setup
• Instant Knowledge Base: Talki scans your website on signup to build the AI's knowledge base automatically; you can refine or add docs as needed

Typical Workflows & Use Cases

A customer messages your Telegram bot asking how to invite teammates. Talki reads the question, searches the knowledge base, replies with step-by-step instructions, and marks the ticket resolved — all in seconds. For a billing inquiry that requires a refund, the AI escalates to a human agent who uses a /refund macro to issue the refund, tag the conversation, and close it in one command. Analytics show you're maintaining sub-2-minute first-reply times and resolving 60+ percent of tickets without human intervention.

Integrations

Talki connects to Telegram, Slack, Stripe, WhatsApp, Discord, and custom webhooks. The chat widget embeds on any website, support emails forward into the platform, and the Telegram bot integration lets customers DM your bot while agents reply from the dashboard.

What Sets Talki Apart

Unlike traditional helpdesks that bolt AI onto legacy ticket systems, Talki is built AI-first: the agent doesn't just suggest replies — it resolves tickets autonomously and only escalates when unsure. Setup takes minutes (not weeks), pricing is per-seat with generous AI resolution quotas, and there's a forever-free tier for solo builders. Whether you're a bootstrapped founder handling support solo or a growth-stage team scaling fast, Talki delivers enterprise-grade automation without enterprise complexity.