Quivr

What Quivr Does

Quivr is an autonomous customer support automation platform powered by six specialized AI agents that work 24/7 to handle support tickets, engage customers, and optimize support workflows. Each agent has a distinct role—from drafting responses and executing actions to routing tickets and analyzing insights—working together as a complete AI support team that requires minimal human oversight.

Who It's For

Quivr is built for businesses drowning in support tickets: e-commerce brands, SaaS companies, and enterprises that need to scale customer service without proportionally scaling headcount. It's particularly valuable for teams facing high ticket volumes, multilingual support needs, or round-the-clock service expectations.

The Problem It Solves

Customer support teams struggle with overwhelming ticket queues, repetitive inquiries, after-hours coverage gaps, and maintaining response quality at scale. Quivr eliminates these bottlenecks by autonomously handling the majority of support workload—drafting responses, processing refunds, routing complex issues, updating documentation, and engaging website visitors—while humans focus on strategic decisions and edge cases.

Key Features & Capabilities

• Kelly (Draft Composer): Writes context-aware responses, translates messages, and retrieves knowledge base content
• Michael (Action Executor): Processes refunds, updates accounts, and executes workflows autonomously
• Steven (Ticket Router): Intelligently routes tickets, applies tags, and enriches metadata
• Joana (Engagement Agent): Powers interactive chatbots, optimizes conversions, and engages website visitors
• Lily (Insight Analyzer): Performs process mining, topic clustering, and sentiment analysis
• Dan (Knowledge Manager): Auto-updates documentation, syncs knowledge bases, and ensures content accuracy
• Custom Agent Builder: Create purpose-built agents for unique workflows and business requirements

Integrations & Workflow

Quivr connects directly to existing helpdesks (Intercom, Zendesk, Freshdesk, Gorgias) with no migration required. It integrates with 50+ platforms across e-commerce (Shopify, WooCommerce, BigCommerce), CRMs (Salesforce, HubSpot), shipping providers (DHL, UPS, FedEx), payment processors (Stripe, PayPal), communication tools (Slack, Teams, WhatsApp), and knowledge bases (Notion, Confluence, Google Drive). The platform supports REST APIs, GraphQL, webhooks, and MCP Protocol for custom integrations, with real-time data retrieval across all connected systems.

What Differentiates Quivr

Unlike basic chatbots or AI copilots, Quivr's agents operate autonomously—not just suggesting actions but executing them. The platform reports 2.8M+ tickets handled autonomously, 63% faster resolution times, and 94.7% customer satisfaction scores. Its multi-agent architecture mirrors a real support team's specialization, with each agent excelling at specific functions while collaborating seamlessly on complex workflows.