Octocom

AI Customer Support Built for E-commerce

Octocom is an autonomous AI customer service platform designed for modern e-commerce brands. It resolves customer questions and executes support tasks 24/7 across chat, voice, email, and social media—without growing headcount. Trusted by 1,000+ companies from growing brands to enterprise businesses, Octocom delivers faster response times, lower support load, and smoother customer experiences.

Key Features & Capabilities

• Action-Oriented AI Agents: Unlike AI that simply provides instructions, Octocom agents complete tasks end-to-end—processing refunds, updating shipping addresses, swapping products, pausing subscriptions, and more across your entire tech stack • 200+ Pre-Built Actions: Deep integrations with Shopify, Stripe, AfterShip, Recharge, Loop, and other e-commerce platforms enable the agent to execute complex workflows automatically • Multi-Channel Support: Operates across customer service chat, voice calls (never puts customers on hold), email, and social media (DMs, comments, story mentions) • Shopping Consultant: Uses your live product catalog and customer order history to make personalized product recommendations • Grounded in Your Data: Every answer is cited from your live catalog, order data, and policy documents—never from outdated training data or guesswork

Configured for Your Business

Octocom runs on rules you set, not black-box AI. Configure action limits and conditions (e.g., refund caps, approval requirements), define your brand voice and banned phrases, and establish escalation rules for VIPs, sensitive topics, or low-confidence situations. The platform includes a full audit trail of thousands of daily actions with edge cases automatically escalated to human agents with complete context.

Who It's For

E-commerce brands that want to scale customer support without proportionally scaling headcount. Whether you're handling order changes, product questions, return requests, or subscription management, Octocom resolves the routine so your team can focus on complex, high-value interactions.

Integrations

120+ integrations across helpdesks, e-commerce platforms, messaging channels, shipping providers, and payment processors—including Shopify, WooCommerce, BigCommerce, Magento, Stripe, PayPal, Klaviyo, Mailchimp, and custom APIs.