What Helply Does

Helply is an AI-native customer support platform built specifically for B2B SaaS companies with $1M–$50M ARR. It combines a free, unlimited-seat helpdesk with autonomous AI agents that resolve tickets, draft responses, and automatically surface revenue-critical signals like churn risk, upsell opportunities, and feature requests. Unlike legacy helpdesks retrofitted with AI, Helply is designed from the ground up to treat support as a revenue engine rather than a cost center.

Who It's For & The Problem It Solves

Helply serves lean B2B teams that need to deliver high-quality support at scale without expanding headcount. Traditional helpdesks charge per seat and treat AI as an add-on, making them expensive and ineffective for companies where every customer interaction carries revenue implications. Helply flips this model: the core helpdesk is permanently free, and you only pay when AI delivers measurable outcomes like resolving a ticket, detecting churn, or flagging an upsell.

Key Features & Capabilities

• Free Helpdesk Forever: Unlimited seats, all channels (email, chat, in-app, Slack Connect, WhatsApp), zero cost
• Outcome-Based AI Pricing: Pay only when AI successfully resolves tickets, drafts responses, or surfaces revenue signals
• Autonomous Resolution: AI agent loads full account context from CRM, support history, knowledge base, and product usage to resolve tickets with high confidence
• AI Co-Pilot Drafting: When human input is needed, AI generates complete, tone-matched draft responses with inline citations
• Revenue Intelligence: Automatically detects and routes churn signals to CSMs, upsell flags to AEs, and feature requests to product teams in real-time
• Deep Context Layer: Integrates with Slack, Stripe, Gong, PostHog, HubSpot, Attio to train AI on the full customer context
• ROI Tracking: Every AI outcome is traceable to dollar amounts with automatic dashboards showing resolution rates, churn prevented, and pipeline created

Typical Workflows & Use Cases

Customers report 30–35% autonomous resolution rates while maintaining quality standards. The platform excels at onboarding support, repetitive question handling, and knowledge base optimization. Revenue signals are automatically attributed to accounts with ARR and renewal dates, enabling same-day routing to the right stakeholder. Companies use it to reduce support costs while simultaneously generating pipeline and preventing churn.

What Differentiates Helply

Helply walked away from 13 verticals to focus exclusively on B2B SaaS, enabling deeper integrations and a roadmap driven by a single ICP. The outcome pricing model means the platform pays for itself through cost savings and revenue generation, typically by month three. Unlike Zendesk or other legacy tools, Helply's AI-native architecture treats context aggregation and revenue intelligence as core features, not afterthoughts.