It is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service.

Screenshot of Einstein Service Agent

About Einstein Service Agent

Einstein Service Agent is Salesforce’s first fully autonomous AI agent designed to revolutionize customer service by handling a broad range of service issues without preprogrammed scenarios. It uses generative AI to create conversational responses grounded in trusted business data, ensuring efficient and accurate resolutions. The agent operates 24/7 across various channels, seamlessly escalating complex cases to human agents when necessary.

Agentic

Developer
Salesforce
Added
56 days ago

Analytics

35
Impressions
6
Views
2
Clicks

AI Agent Categories

Predictive Analytics

AI agents that use historical data and machine learning algorithms to predict future outcomes. These agents analyze patterns, trends, and correlations to provide insights for decision-making in areas such as marketing, finance, operations, and risk management.

Reviews

0.0
Based on 0 reviews
5 star
0%
4 star
0%
3 star
0%
2 star
0%
1 star
0%